Shipping Policy – Scruncho.com

1. Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays).

2. Delivery Timelines

Standard delivery takes 3–7 working days, depending on the destination. Remote areas may take longer.

3. Shipping Charges

• Free shipping on prepaid orders above ₹499
• Flat rate for COD and lower-value orders

4. Tracking Orders

Tracking details will be sent via email or SMS after dispatch.

5. Delays

We are not responsible for delivery delays caused by logistics partners or natural events. Please ensure accurate address details while placing the order.

Return & Refund Policy – Scruncho.com

We want you to be happy with your purchase. If you’re not satisfied, our return policy offers a simple process.

1. Return Eligibility

Returns are accepted for the following reasons:

• Wrong item received
• Damaged or defective product

Return requests must be raised within 48 hours of delivery.

2. Conditions for Return

• Product must be unused and in original packaging
• Sale items and personalized orders are non-returnable

To request a return, contact us via: Email: support@scruncho.com
Phone/WhatsApp: +91-7742803675

3. Refund Process

Approved refunds will be processed to the original payment method within 5–7 working days. COD orders will be refunded via bank transfer.

4. Return Shipping Address

Scruncho Returns Department
31, Surya Colony, Naya Gaon, Pali, Rajasthan 306401

Shipping charges for returning the item are the customer’s responsibility unless the product was incorrect or damaged.

If you have any questions or concerns, feel free to reach out to us!

Website: https://scruncho.com
Email: support@scruncho.com
Phone/WhatsApp: +91-7742803675

Thank you for shopping with Scruncho – where comfort meets style!